This GDPR privacy notice applies to the Resident Portal website and
sets out how your personal information is protected.
The Council is committed to ensuring that your privacy is
protected. If you have provided any of your personal information to us, you can
rest assured that it will only be used in accordance with this privacy notice.
We may change this notice occasionally to make sure we comply with
the latest regulations and that your data remains protected. You should check
this page occasionally to ensure that you are happy with any changes.
The date of this version of the notice is 01 July 2020.
Certain elements of services you can request through this website
require us to collect and process your personal information in
order to respond to your service request or report. All the personal
information we collect is via this website. It is not mandatory that you
provide all this information and the information we may collect is:
Name, address, email address, telephone
and mobile phone number.
We require this information to provide you with the service(s) you
choose from this website, the processing of which we carry out on a lawful
basis as part of the Public Task provided by your council.
We will not share your data with third parties or use your
personal data for any marketing purposes.
We are committed to ensuring that your information is secure. To
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
The following processors and sub-processors are used for this
service:
Whitespace Work Software
4D Data Centres
Amazon Web Services
We will not sell, distribute or lease
your personal information to third parties unless we are required by law to do
so.
You may request details of personal information which we hold
about you under the Data Protection Act 1998. If you would like a copy of the
information held on you, please write to the Data Protection Officer at your
council.